FAQs

Yes. Every single piece is designed, made and finished by hand by Roberta in London. Because of this, small variations in colour, bead size and shape are normal: they're part of the character of handmade work, not a fault.

Every Roberta phone strap carries three signature details in PVD-coated stainless steel: a bead engraved with the Roberta name, a heart charm engraved with "LOVE" on one side and the peace symbol on the other, and an evil eye charm with a gold PVD finish on one side and hand-enamelled on the other.

Our signature charms are made from PVD-coated stainless steel, which complies with UK and EU limits on nickel release and is suitable for most sensitive skin. If you have a known nickel allergy, please email us at info@roberta-gobobbylondon.com before ordering and we'll be happy to help.

No. Our materials are chosen to resist rust, so your piece keeps looking the same over time.

Acrylic and silicone pieces can be cleaned with a soft cloth and a mild detergent. For crochet pieces, gently spot-clean the cotton with a damp cloth and let it dry flat: please don't put them in the washing machine. Avoid harsh chemicals, perfume and long exposure to water to keep the colours and finish looking their best.

Yes, every phone strap is multifunctional. Unclip the phone tab and a short strap becomes a necklace, a bag charm or a trousers chain, while a long strap becomes a long necklace, a belt, a bag charm or a trousers chain.

Each phone strap comes with a thin tab that sits between your phone and its case, with the loop coming out through the opening for the charging port. Once your phone is back in its case, the strap holds securely and you're ready to go.

Our mother-daughter sets are designed to be worn by children too. Please note that all our pieces contain small parts and are a potential choking hazard: they are not suitable for children under 3, and we recommend adult supervision whenever a child is wearing or handling them.

Pieces in stock are packed and dispatched within 1 to 3 working days of your order. Because everything is handmade, if a piece needs a little extra time we'll email you before it ships. Tracked delivery then usually takes 1 to 3 working days in the UK and 2 to 5 working days to the EU and Switzerland.

UK delivery is free on orders of £100 or more and £5.99 on orders under £100. Tracked delivery costs £27.99 to the European Union and £19.99 to Switzerland. The delivery cost is always shown at checkout before you pay.

Yes, we ship to the UK, all European Union countries and Switzerland. For EU orders, import VAT and any customs duty are included at checkout, so there's nothing to pay on delivery. For Switzerland, import VAT, duties and the carrier's clearance fee are paid to the carrier on delivery. See our Shipping Policy for details.

No, we don't offer cash on delivery. All orders are paid at checkout through our secure payment methods.

Yes. Our Roberta Gift Card is sent by email and can be used on anything in the shop.

You can cancel your order within 14 days of receiving it, whether you live in the UK, the EU or Switzerland: just email us, then send the item(s) back within 14 days. Custom or personalised pieces and gift cards can't be returned unless faulty. Full details are in our Refund Policy.

Please email us at info@roberta-gobobbylondon.com within 30 days of delivery with your order number and a photo. We'll offer a repair, a replacement or a full refund, and we'll cover the cost of sending it back. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Email us at info@roberta-gobobbylondon.com and we'll get back to you within 2 working days.